Cancellation policy

The following represents an agreement between Sole & Duck (the "Restaurant") and you, and outlines specific conditions relating to your reservation (the "Agreement").

If the Restaurant is unable to perform its obligations under this Agreement for any reason beyond the Restaurant’s reasonable control, including but not limited to: fire; flood or other emergency conditions; or the carrying out of necessary and essential repairs to the Restaurant (or any delay to the completion of such repairs), the Restaurant shall have no liability to you of any kind in respect of such non-performance.

 

INDOOR

Party of up to 7 guests

 

Details of a payment card are required to secure the reservation. You will not be charged at the time of reservation. 

Cancellations and partial cancellations must be received by the Restaurant no later than 24 hours prior to your reservation time. To cancel your reservation, please use the cancellation link contained within the confirmation email or call us on 01223 501776.

In the event that the reservation is not honoured in whole by you or is cancelled with less than the required notice period, the Restaurant may, at its discretion, charge up to £10 per guest in the reservation.

In the event of no shows, there will be an automatic charge of £10 per guest in the reservation.

Party of 8 and more guests

A deposit of £10 per person is required to secure the reservation. The deposit will be deducted from the total bill.

Cancellations and partial cancellations must be received by the Restaurant no later than 7 days prior to your reservation time. To cancel or change your reservation, please email us at hello@soleandduck.co.uk or call us on 01223 501776. The deposit will be refundable with an administration fee of £5. For instance, for a deposit of £100, a total of £95 will be refunded given at least 7 days of advance notice. 

In the event that the reservation is cancelled or partially cancelled within 7 days, the deposit will be not refunded. Nevertheless, the reservation can be rescheduled and the deposit will be held and deducted from the total bill for a reservation at a future date. For example, for a party of 10 guests, a cancellation within 7 days means that a deposit of £100 will be held by the Restaurant for a future reservation. A partial cancellation made in less than 7 days with only 8 out of 10 guests will be dining, £20 will be held for a future reservation.

For cancellations or partial cancellations within 24 hours, the deposit will be forfeited. 

In the event of no shows, the deposit will be forfeited.

 

GARDEN

Party of up to 7 guests

Details of a payment card are required to secure your reservation. You will not be charged at the time of reservation. 

Taking the weather into considerations, cancellations including partial cancellations must be received by the Restaurant no later than 1 hour prior to your reservation date. To cancel your reservation, please use the cancellation link contained within the confirmation email or call us on 01223 501776.

In the event that the reservation is not honoured in whole by you or is cancelled with less than the required notice period, the Restaurant may, at its discretion, charge up to £10 per guest in the reservation.

In the event of no shows, there will be an automatic charge of £10 per guest in the reservation.

Party of 8 and more guests

A deposit of £10 per person is required to secure the reservation. The deposit will be deducted from the total bill.

Cancellations and partial cancellations must be received by the Restaurant no later than 48 hours prior to your reservation time. To cancel or change your reservation, please email us at hello@soleandduck.co.uk or call us on 01223 501776. The deposit will be refundable with an administration fee of £5. For instance, for a deposit of £100, a total of £95 will be refunded given at least 48 hours of advance notice. 

In the event that the reservation is cancelled or partially cancelled within 48 hours, the deposit will be not refunded. Nevertheless, the reservation can be rescheduled and the deposit will be held and deducted from the total bill for a reservation at a future date. For example, for a party of 10 guests, a cancellation within 48 hours means that a deposit of £100 will be held by the Restaurant for a future reservation. A partial cancellation made in less than 48 hours with only 8 out of 10 guests will be dining, £20 will be held for a future reservation.

In the event of no shows, the deposit will be forfeited.