Privacy policy

Antyia Ltd trading as Sole & Duck (“we”, “us” and “our”) is the controller for your personal data. We are committed to protecting and respecting your privacy. We will only use the information you have given us to help us keep you informed of relevant events and to help us better understand our customers so that we can strive to achieve better service and keep in contact with you.

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

the personal data we collect about you;
how we look after your personal data when you visit our websites (regardless of where you visit from);
with whom your personal data might be shared; and
your privacy rights and how the law protects you.

PRINCIPLES OF DATA PROTECTION

In the performance of our business we will comply with data protection law. This means that the personal information we hold about you must be

used lawfully, fairly and in a transparent way.
collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
relevant to the purposes we have told you about and limited only to those purposes.
accurate and kept up to date.
kept only as long as necessary for the purposes we have told you about.
kept securely.

PERSONAL DATA THAT WE COLLECT

Personal data provided by you

We collect personal data about you when you

book a table with us;
sign up to receive our emails;
purchase or make payments for any of our products or services;
contact us through our website;
complete customer feedback or surveys;
apply for a job with us.

The personal data collected in the above manner may include your:

full name;
reservation/booking details;
contact details including email address, telephone number and delivery address;
purchase information including payments details;
enquiries;
preferences and/or likes or dislikes;
CV, covering letter and other application details.

Personal data about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can

give consent on his/her behalf to the processing of his/her personal data;
receive on his/her behalf any data protection notices;
give consent to the transfer of his/her personal data outside the European Economic Area ("EEA"); and
give consent to the processing of their special category personal data (further details relating to special category personal data is detailed below).

Special categories of personal data

The only special category personal data which we may collect is health information. For example, we may ask you or you may volunteer, from to time to time, allergen information so that we can cater appropriately for you and/or access requirements so that we can facilitate appropriate access to the premises where we are operating.

HOW WE USE YOUR PERSONAL DATA

Overview

We collect information about you so that we can

manage your table bookings and event bookings at our venue and ensure that we can provide you with a personalised and memorable experience with us;
process any orders for gift vouchers and/or books on our site;
assist you with your queries in relation to our business and/or venue;
conduct research, statistical analysis and behavioural analysis;
carry out customer profiling and analyse your purchasing preferences (although this is only ever done in an anonymised manner and will not identify you specifically);
detect and prevent fraud;
customise our website and its content to your particular preferences;
notify you of any changes to our website or to our services that may affect you;
carry out security vetting;
improve our services; and
review any job applications you submit to us.

Marketing

We would like to send you information by email about our news, services, special offers, menus, competitions or prize draws and products which may be of interest to you. We will only send you marketing messages after you sign up to our mailing list by submitting the signup form, i.e. you agree to provide us with your personal data. The information you provide will be transferred to our marketing platform Mailchimp for processing in accordance with their privacy policy. If you have consented to such receive marketing from us, you can opt out at any time by using the unsubscribe function on each of our emails or by contacting us on the contact details provided later in this privacy policy.

WHEN WE MIGHT SHARE YOUR PERSONAL DATA WITH THIRD PARTIES

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or payment card information. We want to earn and maintain your trust, and we believe this is essential in order to do that.

service providers that help us to get any purchases which you make through our website to you, such as delivery companies, gift voucher printers, payment service providers;
service providers that provide reservation systems for our venues;
service providers that help us to run our business such as marketing agencies, website hosting providers, website developers, providers of wifi access at our venues and newsletter distributors;
professional advisers including lawyers, bankers, auditors and insurers who provide advice to us when we require it;
law enforcement agencies in connection with any investigation to help prevent unlawful activity.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. If you would like any more information about the third parties which we work with to provide our services to you, please contact us on the contact details provided later in this privacy policy.

HOW WE KEEP PERSONAL DATA SECURE

To protect your information we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner, and all systems that can access the information have the necessary security measures in place.

All employees, contractors and sub-contractors receive the necessary training and resources to ensure they understand their responsibilities in relation to all of our policies and procedures.

In addition to these operational measures, we also use a range of technologies and security systems to reinforce the policies and procedures, including ensuring that

access to personal data is strictly restricted to those employees who need access this information as part of their role and certain third parties who process it on our behalf;
we store your personal data on secure servers and unauthorised external access to personal data is prevented through the use of a firewall;
information used for reporting and/or customer profiling purposes is anonymised (so that it does not identify you);
payment details are encrypted using SSL technology.

HOW LONG DO WE KEEP YOUR PERSONAL DATA

We shall only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you would like more information about how long we retain specific types of your information, please contact us on the contact details provided later in this privacy policy.

TRANSFERS OF YOUR PERSONAL DATA OUT OF THE EEA

All information you provide via our website is stored on our secure servers within the EEA. If any data that we collect from you is transferred to, or stored at, a destination outside the EEA at any time, we will update this privacy policy accordingly.

When you link to one of our trusted third party reservation supplier websites via our website or to a social media site via our website, any personal data which you provide them may be transferred or stored outside the EEA. Please check their websites’ privacy policy carefully.

YOUR RIGHTS

The right to access the information we hold about you

At any point, you can contact us to request the information we hold about you as well as why we have that information, who has access to the information and where we got the information.

The right to correct and update the information we hold about you

If the information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.

The right to have your information erased

If you feel that we should no longer be using your information or that we are illegally using your information, you can request that we erase the information we hold.

The right to object to the processing of your information

You have the right to request that we stop processing your information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

The right to stop direct marketing

You have the right to request that we stop contacting you with direct marketing.

The right to data portability

You have the right to request that we transfer your information to another controller. Once we have received your request, we will comply where it is feasible to do so. For your security, we may need to verify your identity before we process your instructions above.

What are cookies?

“Cookies” are text files that your browser stores on your computer or mobile device. They are used to allow a website to remember things such as user preferences. Without cookies, your experience on the web would be slower and less personalised.

Our cookie policy

We use cookies to improve your browsing experience, deliver contents that are specific to your interests and tailor the service we provide to your preferences.

We do not use cookies to collect personal information about you.

We use cookies to

recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
obtain information about your preferences, online movements and use of the internet;
carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interests;
target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests, and make your online experience more efficient and enjoyable.

If you wish to block or restrict cookies, you can do so through your web browser's settings.

WEB ANALYTICS

We use Google Analytics to help us identify how our customers use our website, what they like and to see where improvements can be made. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties if they are required to do so by law or if the third party processes information on Google's behalf. The information collected is aggregated and anonymised. Google does not associate your IP address with any other data held by Google. For more information on how Google uses cookies, please refer to their privacy policy.

LINKING TO OUR SOCIAL MEDIA SITES

Our website provides links to our social media sites. Once on any of these social media sites, please take care if you choose to post any information as this will be on a public domain and may be widely accessible. If you would like more information about how any information posted on these sites will be used, please the sites’ privacy policies carefully.

CONTACTING US

If you have any questions or comments, or if you have a concern about the way in which we have handled any privacy matter, please contact us at soleandduck@gmail.com.

CHANGES TO THIS PRIVACY POLICY

We may change this privacy policy at any time and from time to time. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this privacy policy or other notice on the soleandduck.co.uk site. We encourage you to review this privacy policy often to stay informed of changes that may affect you.

Last updated as of 07 October 2020.